Fix or replace · Virus or pop-ups everywhere

Virus or pop-ups everywhere

This is the one symptom where no honest technician will ever tell you to replace the machine.

Verdict

Fix it

— malware lives in software, and software gets cleaned. Replacing an infected computer is like burning a house because of spiders. There is no scenario where the machine is "too far gone" from pop-ups.

What real cleanup includes

Removing the junk, spyware, and viruses actually on the machine — not just running one scanner and calling it done
Killing the browser-hijacks and fake "alerts" at the source, so the pop-ups stay gone
Updates and startup cleanup so the door they came through is shut
A backup of your files, so a clean start never means losing anything

What it costs

Virus & malware removal is $79 standalone, and it's included with the $99 tune-up — cleanup, junk and virus removal, updates, and file backup in one job. You approve the price before we start.

The one thing that changes the answer: if you gave a scammer remote access, or paid one of those fake "Microsoft support" pop-ups, tell us. It doesn't change the cleanup — it changes what we check afterward (saved passwords, email rules, financial access). We're not here to judge; we're here to close the hole.

Why people think they need a new computer

Because the pop-ups convince them the machine itself is ruined. It isn't. The slow-and-junky feeling that comes with an infection is the same slowness a $99 tune-up fixes on any machine — and if the hardware underneath is tired, an $99 + parts SSD upgrade usually finishes the job.

For the full decision framework, see the real math on fix vs replace.

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