Tomasetti Tech Repair · Longmont, CO

Terms of Service

Effective August 22, 2026 · Tomasetti Tech Repair, operated by Tomasetti Tech LLC, 2224 Sunrise Dr, Longmont, CO 80501

These terms cover every repair we do. They're written in plain language because you should know what you're agreeing to before we touch your gear. If anything here is unclear, email repair@tomasetti.shop and we'll explain.

1. Diagnosis and estimates

• Diagnosis is free when you approve the repair — we find out what's actually wrong and tell you straight. Approve the repair and the diagnosis costs nothing. The $49 fee applies only if you decline a repair we could have done. If we can't fix it, or if it's not worth fixing, there's no charge.
• You approve before we start — after diagnosis, you get a written estimate. No work begins until you say yes. No hourly meter, no hidden fees.
• If it's not worth fixing, we tell you — component-level repair means the honest answer is sometimes "replace it." We'll tell you when, and the diagnosis is on us — you never pay to hear "don't spend money on this."

2. Payment

• Due at pickup — unless we agree otherwise in writing. We accept cash, card, and mobile payment.
• Parts are quoted up front — the estimate includes parts cost. If a part's price changes or is unavailable, we tell you before ordering.
• Deposits on large jobs — for repairs over $500, we may ask for a 50% deposit toward parts before ordering. The deposit is fully credited to your final bill.

3. Turnaround time

• We give you a timeline with the estimate — simple jobs are often same-day or next-day. Board-level and audiophile work can take a week or two, especially when parts are involved.
• We keep you posted — if anything changes the timeline, you hear from us before it becomes a surprise.
• Rush service — ask if you need it faster. If we can, we will. Rush fees are quoted case-by-case.

4. Warranty on repairs

• 90 days on parts and labor — if the same problem comes back within 90 days of pickup, we fix it at no charge.
• The warranty is transferable. Sell it or gift the device and the remaining warranty goes to the new owner — no transfer paperwork, just your name on the ticket.
• What's not covered: new problems unrelated to the original repair, damage from misuse or accident after pickup, repairs you attempted yourself after our work, normal wear and tear on parts we didn't replace.
• Parts warranty follows the manufacturer — some parts carry their own warranty from the supplier. We pass that through to you and help with any claims.

5. Your data

• Back up your data before you bring it in. We take every reasonable precaution, but data loss can happen during repair — especially on drives that are already failing.
• We don't read your files. Your privacy is part of the job. Any device with personal data is handled on a bench away from the queue.
• Our full data practices are in the Privacy Policy.

6. Abandoned devices

• 90-day hold — the window starts at your quote: you have 90 days from there to pick it up. We'll try to reach you by phone, text, and email before it runs out.
• After 90 days — the device may be recycled or disposed of, per Colorado law. We don't sell abandoned customer devices.
• Storage fees — none. We just want you to get your gear back.

7. What we don't cover

• Pre-existing conditions we weren't told about — if we open a device and find unrelated damage that makes repair impossible or impractical, we'll tell you before proceeding.
• Customer-caused damage after repair — if you drop it on the way home, that's a new ticket.
• Third-party repairs attempted after ours — if someone else opens it after we do, our warranty ends.
• Acts of God — floods, fires, lightning strikes, power surges that happen after pickup.

8. Safety-critical work we do not take

• Life-supporting and safety-of-life medical devices. Anything a person's life or breathing depends on: defibrillators, ventilators, infusion pumps, insulin pumps, and the like. We are not a medical-device service. Hearing aids are a licensed-dispenser field; we don't work on those either.
• Mobility equipment. Power chairs, scooters, stair lifts, and lift chairs are ordinary bench work, serviced to the manufacturer's specifications. But we do not certify any device for safe or medical use, and anyone who needs a certified inspection (a care team, an insurer) needs a different shop.
• Whole appliances. We repair appliance control boards and electronics. The sealed side (compressors, refrigerant, gas) and the appliance as a whole stay with an appliance specialist.
• Mains- and gas-connected equipment. Solar inverters, breaker panels, home wiring, and gas appliance controls go to a licensed electrician or gas fitter, not to us.
• Vehicle safety systems. Airbags, ECU, ABS, and brake electronics. We install car audio and head units; we do not touch the safety path.

We repair electronics. We do not certify any device's safety, fitness for a hazardous use, or regulatory compliance.

9. Right to refuse service

We reserve the right to decline any repair. Common reasons: the device is beyond economical repair and we can't in good conscience charge you for it; the repair requires proprietary tools or software we don't have access to; or the device has been reported stolen.

10. Changes to these terms

If we change these terms, we'll update this page and revise the date. The terms in effect when you drop off your device are the ones that apply to that repair.

11. Contact

Questions about these terms? Email repair@tomasetti.shop, call (720) 964-0064, or stop by the shop at 2224 Sunrise Dr, Longmont, CO 80501.