Tomasetti Repair · Longmont, CO
Privacy Policy
Effective August 8, 2026 · Tomasetti Repair, operated by Tomasetti Tech LLC, 2224 Sunrise Dr, Longmont, CO 80501
This page explains what information we collect when you use the Tomasetti Repair site (including the intake form, the repair wizard, and the ticket status page), why we collect it, and the choices you have. It's written in plain language — if anything here is unclear, email repair@tomasetti.shop and we'll explain.
What we collect
- Contact details you enter on the intake form or wizard: name, email, phone number, and (optionally) address.
- Repair details: device type, make/model, your description of the problem, and any photos you send of the device.
- Ticket activity: your ticket number and the status updates we send about it.
- Basic site analytics: which pages you visit, your screen size, and a random visitor ID stored in your browser's local storage. No cookies, no personal identity, nothing tracked across other sites.
How we use it
- To diagnose and repair your device — your description and photos go to the bench.
- To keep you updated on your repair: status emails, and text messages only if you opted in.
- To give you a preliminary assessment — your description (and photos, if sent) may be processed by an AI assistant to draft an initial diagnosis. A person confirms everything before any repair happens.
- To show you where you are in the queue on the status page.
- To understand how the site is used so we can improve it (aggregated visitor counts and top pages — we can't identify individual visitors from analytics).
Text message consent
We only send text messages to people who explicitly check the consent box on our intake form or wizard. Consent covers repair status updates and related service messages only — we never send marketing texts. Text messages are sent by an automated system; message and data rates may apply.
You can opt out at any time by replying STOP to any text, or by emailing repair@tomasetti.shop. We honor opt-outs immediately and we keep a record of who has opted in and when. Replying HELP provides help information.
Who we share it with
- Nobody — we never sell or rent your information.
- Service providers needed to run the shop: our email provider (for status emails and the lead inbox), the AI service that drafts preliminary assessments, and a payment processor if you pay by card. Each receives only what's needed for that task.
- Public authorities only if the law requires it.
Photos
Photos you send are stored with your ticket and used for diagnosis and the bench record. They are never published, and the bench-photo feature (when a photo is attached to a ticket at the shop) is internal to our systems.
How long we keep it
Repair records are kept as long as needed to complete your repair, honor warranties, and meet accounting requirements. If you'd like us to delete your information, email repair@tomasetti.shop with your ticket number and we'll do what we can — some records must be kept for warranty and accounting purposes, and we'll tell you if that applies.
Your choices
- Reply STOP to any text to stop receiving texts.
- Ask us to correct or delete your information by emailing repair@tomasetti.shop.
- Contact us by phone at (720) 363-4356, or in person at the shop.
Changes to this policy
If we change how we handle your information, we'll update this page and revise the effective date above. Material changes affecting text messaging will only apply with fresh consent where the law requires it.
Questions? Email repair@tomasetti.shop — a human reads it.